Customer Services

Every weekday (09:15 - 18:15) During the weekend Saturday (08:30 - 18:30) you can call our customer service adviser at (09:00 - 22:00) 0212 550 15 15 If you call outside these hours and leave a message, we will definitely come back to you. Our customer service service is happy to help you in every way. Ask Us You can fill out our contact form by clicking here and contact us.

Ask Us

Contact form by clicking here You can fill out the form and contact us

Contact Informations

Company Name Sinoz Kozmetik San. Tic. A.Ş.
Address Vadi İstanbul Ayazağa Mah. Azerbaycan Cad. 2B Blok Kat:8
Phone 0212 550 15 15

Order and Delivery

Shipment firms we work with

We work with Aras cargo, UPS cargo and PTT cargo to send your orders.

Shipping Cost

For orders you will pay via for 50 TL and above you will not be charged for shipment. 50 Tl and below you will pay 10 TL as shipments fees and it will be shown in your invoice.

Order Preparation

The product you order is packed in specially prepared sleeves, which will be safe against any kind of impact.

Submission Process All products at are shipped out of stock within the same day unless otherwise stated on the site. From the moment we receive your order and the order confirmation, our products are prepared and delivered to the shipment company within the period of commitment. On weekdays, shipments companies are given on the same day during the weekdays until 16:00, while orders placed on weekends are given to the shipments companies on Monday. Due to the fact that shipping companies do not ship on official holidays, the orders given on these dates will be delivered to the cargo from the first business day after the official holiday.

Bank Account Information

Reciever Sinoz Kozmetik San. Tic. A.Ş.
TRY TR71 0006 7010 0000 0058 6115 55
USD TR73 0006 7010 0000 0058 6201 52
EUR TR15 0006 7010 0000 0058 5834 63

Distance Sales Contact

Distance Sales Contract

1.1. SELLER:

Title: Sinoz

Address: Vadi İstanbul Ayazağa Mah. Azerbaycan Cad. 2B Blok Kat:8

Phone: 0212 550 15 15


Customer Service Phone: 0212 550 15 15

Mersis Number: 0771034980700001


Name/Last Name/Title

Address :




This contract is to determine the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of the Consumer No 6502 concerning the sale and delivery of the product whose qualifications and sales price are specified below, in which the PURCHASER made an order in electronic form on website.


3.1- Name, quantity, VAT, sales price, payment type and basic qualities of the contract goods or services Product Name and Basic Qualities Quantity Payment Type

3.2- Payment Form: Credit Card Payment (Single Shot)

• In the section above, you will find information on how many installments the bank will be charged for.

• By arranging your bank's campaigns, you can apply an installment name higher than the installment name you choose and offer services such as installment transfer. Such campaigns are at the discretion of your bank and are informed about the campaigns on our pages if it is in the knowledge of our company.

• Your credit card summary will be reflected by your bank by dividing the order total by installment name from the credit card date of your credit card. The Bank may not distribute the installment amounts equally, taking

3.3- On the other hand, due to the fact that futures sales are made only with bank credit cards, the PURCHASER will also confirm the relevant interest rates and the information about the default interest on the bank and that the provisions related to interest and default interest in accordance with the applicable legislative provisions are subject to the credit card contract between the Bank and the PURCHASER declare and undertake that it will be implemented within the scope of.

Return Conditions:

A) Credit Card Return Procedure

The refund procedure to the credit card is as follows when the purchaser uses the withdrawal right or if the product subject to the order can’t be procured for various reasons or if the refund decision is made by the decision of the referee and if the purchase is made by credit card and by installment:

If the BUYER purchases the product with the installments, the Bank makes repayments to the BUYER in installments. After paying the full amount of the product to the SELLER bank, the amount of the refund requested for the disputed parties to be in the victim status is transferred to the bearer accounts by the Bank in installments in case the installments made from the Bank POSs are paid to the PICKER's credit card. The installment amounts paid by the PURCHASER to the sale cancellation will be reflected on the card every month if the return date does not coincide with the date of departure of the card, and the installments paid by the PURCHASER before the extradition are paid by the installer receivables and current debts.

In case of the goods and services purchased by the Card, the SELLER can’t make payment to the Purchaser in cash in accordance with the contract with the Bank. The merchant, namely the SELLER, will issue an invoice via the related software in case of a refund transaction, and payment is not made in cash to the ALICI in accordance with the procedure described above, since the merchant, namely the SELLER, is obliged to pay the bank in cash or deduction. Credit card refund will be made by the Bank in accordance with the above procedure after the SELLER has paid the Bank one time only.

The PURCHASER agrees and acknowledges that he has read and accepted this procedure.

B) Withdrawal from the Door / Refund Procedure at EFT Payment Options

Return from payment by bank transfer / EFT payment option from the door Payment by the consumer should be made in the form of money order and EFT by the account specified by the consumer (the account must be the name of the person at the billing address or the name of the user)

3.4- Delivery Shape and Address

Delivery address:

Delivery Person:

Billing address:

Packaging, shipping and delivery costs are covered by the SELLER. The freight charge is ... .. -TL, and the shipment price is added to the total amount of the order. Delivery will be made at the above address of the PURCHASER by hand through the agreed shipping company. Even if the PURCHASER is not at his address at the time of delivery, he / she shall be deemed to have fulfilled our company's performance fully and completely. For this reason, the SELLER is not responsible for any damage or expense arising from the Buyer's late delivery and / or non-delivery. The SELLER is responsible for delivering the contracted product with a sound, complete, in accordance with the specifications specified in the order, and with warranty documents and manuals, if any.

3.5. Quick and Easy Shopping:

Upon approval of the order, the customer will be able to click on the "CUSTOMER" APPROVAL tab in the quick and easy shopping section on the order confirmation screen and the SMS verification activation code coming to the customer's mobile phone registered in the system will be sent to the shipping company, delivery address, payment the selection and information shall be recorded and stored under the customer profile information on their own consent. The relevant information recorded with the "CUSTOMER" INCIDENT will be kept under the profile information of the customer and in case of a "CLIENT" request, this information is removed from the customer profile when requested.


The Consumer (PURCHASER) has the right to withdraw from the contract within 14 (fourteen) days without any justification and without penalty. The right to withdraw is the day on which the contract is established in terms of service performance; contracts for goods delivery begin on the day the consumer or the third party determined by the consumer receives the goods from the delivery. However, the consumer can use the right to withdraw within the period from the establishment of the contract to the delivery of the goods. Determination of the right of withdrawal;

a) On the day of receipt of final goods by the consumer or the third party determined by the consumer,

b) On the day of receipt of the last item by the consumer or by the third person determined by the consumer.

c) Contracts on which goods are regularly delivered for a specified period shall be deemed to be the day on which the consumer or the third party determined by the consumer receives the first goods. You can cancel your notice of withdrawal through the easy return option on your personal membership page on, without expiration. The carrier Aras Cargo provided for your cancellation right and details of the return in the easy return option of your personal membership page on are explained. . .

The consumer can not use the right to withdraw in the following contracts:

a) Contracts for goods or services whose price varies depending on fluctuations in the financial market and which are not controlled by the SELLER or the supplier.

b) Commodity contracts prepared in accordance with the consumer's wishes or personal needs.

c) Contracts for the delivery of goods which can be quickly deteriorated or whose expiry date may pass.

d) After the delivery, goods such as packaging, tape, seal are opened; contracts for delivery of unsuitable goods for health and hygiene.

e) Commodities that are mixed with other products after delivery and which can not be separated by nature.

f) Contracts relating to books, digital content and computer consumables provided in the physical environment in the event that preservatives such as packaging, tape, seal are opened after the delivery of the goods.

g) Contracts for delivery of periodicals, such as newspapers and magazines, except those provided under the Subscription Agreement.

h) Contracts for accommodation, goods transport, car rental, food and beverage supply and leisure time for leisure or recreation, which must be carried out on a specific date or period.

i) Contracts relating to immediate services rendered in electronic environment or intangible goods delivered at the moment of consumption.

j) Contracts relating to services commenced with the approval of the consumer before the end of the right to withdraw.


4.1- The PURCHASER declares that he has read the preliminary information about the contractual product on website and that he has the information and gives the necessary confirmation in the electronic environment.

4.3- The SELLER shall not be held responsible for the delivery of the contractual item to the person / organization other than the PURCHASER if the delivery person / organization does not accept delivery.

4.4- The SELLER is responsible for delivering the contracted product with a sound, complete, in accordance with the specifications specified in the order, and with warranty documents and manuals, if any.

4.5- For the delivery of the contractual product, the price of the contract must be paid in the form of payment preferred by the PURCHASER. If for any reason the product is not paid for or is canceled in bank records, the SELLER shall be deemed to be free from the obligation to deliver the product.


Alıcı ürünü tüketim amaçlı olarak aldığını ve üçüncü kişilere ürünün satışını yapamayacağını kabul eder. Doğrudan satış münhasır Sinoz’a aittir ve Sinoz doğrudan satış yetkisini saklı tutar. Tarafımızca açıkça izin verilen haller dışında Alıcı tarafından; doğrudan satış yetkimizin ihlali halinde bu ürünlerin toplatılabileceğini, ihlal sebebi ile oluşacak maddi zararların tazmin edilebileceğini şimdiden kabul eder.

4.6- In case the bank or financial institution can not pay the price of the product to the SELLER for the reason that the credit card belonging to the SELLER is used unauthorized or illegally against the unauthorized persons due to the fault of the SELLER after delivery of the product, It must be sent to SELLER.

4.7- In case of defective (ruined, damaged etc.) products with defective or defective products or defective products within the scope of the guarantee, defective repair services may be sent to SELLER and the shipping expenses shall be covered by SELLER.

In order to be able to process the returns in accordance with the general procedure of Tax Procedure Law No: 4.8-385, we must return the relevant parts with the product which we have sent back to our party.


(In the case of disputes arising out of or in connection with this Agreement, the Consumer Complaints Committee or the Consumer Tribunal shall be responsible for the Consumer Complaints Duty or Consumer Tribunal where the place of residence is directly located or where the consumer transaction is made. (Monetary limits for the Consumer Arbitration Committees for the year 2017 to be disbursed by the Customs and Commerce Ministry, , the upper monetary limit for district consumer arbitration committees 2.400 Turkish Lira, the monetary limit for provincial consumer arbitration committees in provinces with metropolitan status, the upper monetary limit for provincial consumer arbitration committees between 2,400 Turkish Liras and 3,610 Turkish Liras, The monetary limit for provincial consumer arbitration committees in provinces that are not located in the metropolitan cities is determined as between 2.400 Turkish Liras and 3.610 Turkish Liras C.).

In the event of an order being placed, the PURCHASER shall be deemed to have accepted all the terms of this contract

1.1. SELLER: : Sinoz

1.2. RECEIVER: :

Date :

Return Conditions

You will be able to return or exchange the items you have purchased within 14 days from the date of delivery, without destroying, consuming, or disrupting the resellability of the product. In order to return the product, you must follow the return conditions listed below. Otherwise, the product you send will not be accepted by us.

  • The return or exchange period is 14 days.
  • You can send an email to specifying why your return or exchange request is made.
  • The goods, the box, the packaging, if any, of the product to be returned or exchanged must be delivered complete and undamaged together with the standard gift. Otherwise, the return will not be accepted.
  • When shipping the product to our address with the shipping company, the original box should be kept in such a way that it will not be damaged.
  • The original box of the product will be returned within five (5) business days from the date of receipt of the invoice without any damage.

Privacy Policy

This statement (Sinoz) contains the confidentiality policy of website, you agree to the following terms and conditions. will require some personal information from you during the order or membership process. The protection of your personal information and the ability to maintain your privacy are our top priorities as team. The information you provide for this reason will not be used in any way other than the stated rules and purposes, and will not be shared with third parties.

You are required to provide your contact details (name, surname, e-mail address, phone numbers and postal address) on registration forms, order forms, surveys and campaigns on our website. Your personal information mentioned is; to provide you with information about your orders, to contact you about products and services, to update your information, to manage and maintain your membership and to fulfill the technical, logistic and other functions of the cargo companies in our pace, to receive your orders, to present our products and services, to fulfill your payments., may send you daily or weekly information, unless otherwise requested on your order forms. If you wish, you have the right to make changes to these mails, to give up service and restart. , all credit card transactions are encrypted with SSL Secure, the internet security standard. In this way, during your roaming on the internet, your information is prevented from being captured by unwanted persons or institutions in any way. For any questions or suggestions regarding our privacy policy, you can send us an e-mail from our contact section.

Customer’ may request written information at free of charge to find out what information is stored about them. Requests for possible corrections, obstacles or deletion of information are processed promptly to the extent required by law. You may not be required to request personal information such as your name, address, e-mail address, and phone number in order to respond to your requests and requests, fulfill these requests, or manage interactive customer programs. Sharing this information with us and subscribing to will be done with your request and approval. .

The information we collect is stored securely in our database. We may use this information to contact you to respond to your requests, to provide you with information about our new products, services, and campaigns via mail, email or phone. We will not give these details to any third person without your consent unless required by applicable legislation. In addition, our website uses technologies that gather data such as your IP address, your computer's operating system, and your browser application. At any time, if you want to unsubscribe from our daily mailing list, you can click on the mail subscription by clicking on the "Please click to remove from our mail list" link at the bottom of the mail we have sent.

Address: Vadi İstanbul Ayazağa Mah. Azerbaycan Cad. 2B Blok Kat:8
Customer Services: 0541 564 28 38

You can pay for your purchases at this site by paying at the door, as well as paying by credit card under SSL security. Your information is never shared with third parties and institutions. All transactions are done through 256 bit encryption and directly via your bank. The delivery times of the products are 1-3 working days depending on the region you are in.

Payment Notification

If you have made a payment via wire transfer, you can make a notification from this field.

*Type without space at the beginning without a zero.

Payment Bank *

Attentions when making transfer :

  • In order to avoid a cancellation of your order, you must pay money order within 3 business days. Orders not received payment will be cancelled automatically at the end of 3 business days.
  • In order to process your order's transfer / EFT payment, 6-digit order number must specify.
  • You should not write text other than your 6-digit order number in the description section.
  • On behalf of the recipient in the transfer / EFT payment transactions Sinoz Kozmetik San. Tic. A.Ş. you should write.
  • You can speed up your order processes by filling out a payment notification form from the customer service page with 6-digit order number

When is the money transfer approved?

  • Payments made to our Yapıkredi accounts are processed within the same day before 17: 00. (Order number must be entered in explanation section.)
  • Money order / EFT payments made by specifying the order number from internet banking or bank branch are processed faster than ATM payments. As the order number cannot be entered for payments made from ATMs, the duration of the payment control and delivery of the order may be extended.

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